Frequently Asked Questions:
What is One A Day Mode?
This is a mode where you upload one photo a day - you can set your start date within the last 365 days.
Photos are delivered automatically once a month. You do not have to upload a photo every day - you can, for example, bulk upload at the end of every month.
If you set your start date in the past, your first shipment will contain all your backdated photos.
What is Freestyle Mode?
This is an on-demand printing mode where you can upload as many photos as you like.
You can choose multiple photos from any day. Use this mode to clear out your entire camera roll or for a flexible photo journaling experience.
What happens if I miss a day?
Not to worry! All photos that you miss are rolled over.
You can upload missed photos and they'll automatically be added to your next delivery.
Can I start my journal in the past?
For One A Day Mode, you can set any start date within the last 365 days.
For Freestyle Mode, you can upload any photos that you like.
Can I upload photos from my camera roll?
Absolutely! Mosaic Journal syncs with your camera roll to make it quick, easy and fun to upload photographs.
You also have the option to capture your photo from within the app.
Do I need stickers or glue to put the photos in?
You do not need any stickers or glue - we've designed our journals with photo pockets so that you can take the photos in and out as much as you like without any glue or stickers required.
Where do you deliver?
We're proud to have members across 21 countries. We can deliver anywhere in Europe & North America.
You will not have to pay any extra taxes or duties.
When will I receive my album?
Your Mosaic Journal, the actual photo album, is dispatched as soon as you check out, for you to fill with photos as the year goes on.
You'll receive tracking information right away.
In the UK it takes 1-3 business days to arrive, for the EU & USA it takes 2-12 days to arrive.
Can I customise the front and spine of my album?
Yes, you can customise the front and spine during checkout! This is applied by hand with love and care.
You buy the journal once and keep it for the rest of your life - we want it to be as special as possible for you ✨
How often do I receive my photos?
One A Day Mode: You will receive your photos once every month based on your sign up date.
For example if you signed up on the 5th January, your first batch will include all photos from the 5th January to 4th February.
Your second batch would be 5th February to 4th March etc.
If you ever upload photos late, they will automatically be included in the next delivery.
Freestyle Mode: Photos are shipped directly after you checkout.
I have a free month - how does it work?
🎁 Your free month comes as a £10 voucher that can only be applied within the One A Day Mode, you can redeem it in your app.
📩 You will receive an email with your code as soon as you checkout. The voucher does not expire.
🗓️ Apply it to a monthly plan to make your first month completely free. You can cancel anytime, so there’s zero risk.
🕰️ If you want to start your journal from a date that has already passed, the discount will still apply.
📸 Or use it on the annual plan to pay for the full year in one go. With the £10 voucher, your yearly cost works out to just £6.67 a month!
🚚 Shipping is always free. There are no hidden costs or fees ✨
📖 PS – Don’t want to subscribe? No problem – our new Freestyle Mode lets you print as many or as few photos whenever you want to, so you can fill your journal at your own pace.
There is a one time charge on my payment, what is it?
The one time charge only appears if you have created a One A Day journal with a start date in the past.
This is simply a discounted price to print your backdated photos and get your journal up to speed - it's only charged once - and is only applied if the start date is in the past.
I bought a 12 month gift bundle - where is the code?
The gift code is inside a separate orange envelope in the shipping box with your journal. If the orange envelope was not with your order, just message us and we will assist you 🧡
Is the album dated?
No - there are 52 blank spreads in the album. Each spread represents a week.
However, you have the option to print the date directly onto your photographs through the app.
Can I have multiple journals?
Yes - absolutely!
You can create multiple journals to capture different journeys from the 'journals' tab.
You can mix having a One A Day Journal and a Freestyle Journal. So if you want, you can have different coloured journals for different chapters of your life.
How long do I have to change my photos?
You have an extra 48 hours from your print-date every month to edit your photos.
Can I gift an album with pre-selected photos?
For this we recommend ordering a journal alongside your Freestyle Mode order.
The journal always arrives empty, so you can fill it with the photos.
Does the app work on both Android and Apple?
Yes! Click "download now" in the navigation bar of our website to download the app.
Are you GDPR compliant?
Always.
Do you sell my data?
We set Mosaic up as a direct response to how unsatisfied we were with the Social Media experience - where they sell our data.
So not only do we not sell any of your data to advertisers, we also promise to never advertise on our platform.
How do I redeem a purchase?
To redeem a purchase simply enter your coupon within the app when creating a new journal.
How do I contact Mosaic?
You can email us at home@mosaicjournal.com or hit contact us in the footer and submit a form.